Our regular carrier stuffs everything he can into the small box. Today I got two textbooks (soft cover, but still) along with our other regular mail. I had to spend several minutes trying to gently work the package out of the box so I didn't end up ripping the shipping envelope (and the books themselves). This happens all the time, even with hard boxes. Usually it's magazines/catalogs and paper letters that get damaged from being shoved in. Oh and Netflix dvds have been nearly bent as well. Although I admit I have accidently ripped some stuff trying to get it out of the box.
Should I just be glad I get my mail, even if it gets damaged? Right now, since the the complaints haven't worked, I worry about doing anything else in case he decided to lose some of my mail. Until I can move, I think I will just have suck up any bad service on their part. And use FedEx.