TF (tortillafactory) wrote in bad_service,

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UPDATE: Raymour and Flanigan B_S

An update to this post.

After all that...the chair was the wrong color.

They did not offer any kind of discount or compensation - merely asked if we'd like to keep the wrong chair while they ordered the correct color AGAIN. (It wasn't the salesman's fault at all - he filled out the paperwork correctly, color and all. Something got screwed up at the warehouse.) We took a refund on our deposit and walked. And I'm drafting a letter to corporate tonight - I just need to find an address to send it to.

What a mess.

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