a potato, but like, a really pretty potato (sephystabbity) wrote in bad_service,
a potato, but like, a really pretty potato

Popeyes Chicken suck

In my university, it's pretty hard to find good spicy food, and one of the few options available is Popeyes Chicken and Biscuits. The service is never really great, but its one of my favourite chains and it makes this one dish I love, so I'm a regular there. Except today I had some service which annoyed the crap out of me, ruined my day and ensured I'm never buying at that particular restaurant again, never mind how much I love it and how few other options there are.

So it's lunch hour, and its gets busy, with a line of 7-8 customers at a time. The manager of the store, who I've always noticed is brusque with his employees, seemed to be in a particularly foul mood, yelling at the cashiers for the simplest things, and generally standing in their way to the food (so they had to reach past him to take the orders and give them to the customers). The guy seemed pretty much clueless that he was only making a tense situation worse.

Then my turn comes to order, and the manager himself takes the order, because the cashier is away to get the previous customer's food. I give my order, give him my credit card and then I wait for him to ask me to enter my PIN. The standard procedure every time I buy there is that they stick my card in, then they push the machine towards me to enter the PIN (because the machine is attached to the other side of the counter).

The manager just sticks the card in, keeps the machine close to him instead of pushing it across the counter to me, and then looks up distracted, because the previous customer just came back complaining that her order is wrong. Another cashier is already dealing with that problem, but the manager sees fit to start yelling at that guy in front of everyone, for messing up. So I'm here staring at the whole argument and then finally the manager turns back to me, and he asks me why I haven't entered my pin. He starts chewing me out, for not remembering to enter my pin, because now he'll have to stick my card in again, and generally makes a huge deal out of nothing. Nevermind that he hadn't followed the standard procedure of actually GIVING me the friggin machine, so I could enter my PIN.
I was flustered, and I'm a quiet and shy sort of person, so I just paid, got my food and left. But that just left a bad taste in my mouth for the rest of the day, because I am a customer and a regular so there is no reason for him to be taking his anger out on me. Definitely, I'm not going back there again.
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