Kirsty (aphrael) wrote in bad_service,

A bit of wtf service from Bank SA

I walked up to the shops today to do some grocery shopping, and had to use the ATM first. Only, as soon as I put my card in, I realised I'd forgotten my PIN! I've just come back from a two month holiday, and the card was pretty new before then, so I haven't used it in a while. Still, I was right outside a Bank SA (my bank) branch, so I thought I'd pop in and see if they could help.

Me: Hi, I've just come back from holiday, and I've forgotten my PIN.
Her: Do you have any ID?
Me: No. (side note: Pretty sure I lost my driver's license in Japan, and didn't have anything else on me. I fully expected her to tell me to go away at this point).
Her: Well, I'm not sure if I can help without ID...can I see your bank card?
Me: -hands it over-
Her: -swipes it through their thingy- Ah, ok. Can you sign anywhere on here please? -pushes a piece of paper covered in handwritten numbers and stuff at me-
Me: ...Ok. -signs-
Her: -looks down at my signature, then at her screen a few times- Ok, I can reset your PIN.

Is this normal procedure?? I'm guessing she compared my signature with one they have on file, but she never asked my name, my birthdate, my last transaction...any of that stuff they always ask when I ring the bank. And on some scrap of paper that possibly had other people's account numbers on it? But! It gets weirder. I start to go through the PIN stuff on the pinpad, and then...

Her: So where are you going on holiday?
Me: Oh, I just got *back* from holiday. That's why I forgot it! Haha.
Her: Where did you go?
Me: Japan.
Her: So what are you planning - I mean, did you have a good time, firstly?
Me: Yeah, it was great.
Her: Good, good. So, um, what about - are you working?
Me: No, not at the moment. I left my job to go overseas.
Her: Oh! Will they take you back?
Me: No, but it's ok, because we're moving to America at the end of July, for my husband's job.
Her: He must be an engineer.
Me: Scientist, actually, he's doing some research there.
Her: And will *you* be working there?
Me: Sure, if I can get a job.

At this stage I've finished doing the PIN stuff, and so there's silence. She doesn't reply to the last thing I said, just stares at me.

Me: for that. Bye!
Her: -silently staring-

And I walked out. It might not come across very well, but it seemed like she was grilling me on my finances, and my working status. We're not well off, but our accounts aren't overdrawn, so I don't know why she was so intent on whether or not I was going to get a job...or why she suddenly stopped talking to me altogether at the end.

Am I just being paranoid? I'm just uncomfortable with the lack of security regarding my PIN, and her line of questioning.

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