winter_overture (serendipitii) wrote in bad_service,
winter_overture
serendipitii
bad_service

BS, or customer suck?

Not sure if this is bad service or me being stupid, but its been bugging me, so I thought I'd ask.

So I went into an Aldo shoes store yesterday and asked to try on a pair of shoes. The sales woman got the pair of shoes for me to try on, and while I was removing the shoes I wore to the store, she must have noticed that the back of my foot was a bit red (I don't wear these shoes that often and had been walking around a lot that day). She says, "Oh, do you get blisters from those shoes? Would you like to put this in there?" and shows me this little pad with sticky tape on the back. My foot isn't really bothering me much, but since she offered I figured, "eh, why not." At this point I'm just assuming that its a nice gesture that they offer to their customers, so I accept. Then as soon as I've removed the tape and put the thing in the back of my shoe, she proceeds to tell me that "those are $6," so "I'll just go ring you up."

I'm sure this is a customer suck on my part for not explicitly asking if they were free or not, but I think that the woman's tone and the way she offered was incredibly disingenuous. She never asked if I'd like to "buy" the product, and only mentioned the price AFTER I had already applied them to my shoes. If I knew they cost anything, especially such a ridiculous amount for a stupid little foamy thing, I would have definitely declined. I dunno, I'm sure I'm incredibly naive for thinking that they would be free (though I have been to shoe stores where they offer little things like this as a courtesy), but I felt tricked, and looking back it really seems like she purposely used a misleading tone and vague offer to get me to buy the inserts.

In addition, the stupid things actually ended up making my feet hurt worse, so boo.
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