You should not be here. (invaderscythe) wrote in bad_service,
You should not be here.
invaderscythe
bad_service

Why does it take so long to get a case?

Recently I got a new phone the Samsung Reality from a nearby Verizon Wireless store because my boyfriend has had his Reality since the fall and it's a good phone so I wanted one too. They originally came in two colors, black and red. Since we didn't want our phones getting mixed up, I asked for a red one only to be informed they discontinued making that color and only have the black. However, they said I could get a colored case instead to which I agreed and had Verizon order me a purple one, which was over 2 months ago.

About two weeks ago, I figure I'd go back into the store and see why it was taking so long to get a case. I tell them I ordered it back in April and one of the employees goes in the back to try to find it but they can't and look on their computer to where it was shipped to. They tell me they got it in and tried to call my mom that it was in (the service is under my mom's name but I pay her my bill) and she never called back (mom fail) and instead it was shipped to another store- 45 minutes away. Wtf? They tell me I can go over and pick it up at that store, no way, I'm not driving all the way over there when it should have been there. They tell me they will contact the store it was shipped to and have it sent back to their store and contact me personally when it comes in. The problem is, like I said, it's been over two weeks. I'm extremely frusterated that it has taken this long just to get a case.

What should I do guys? Call corporate, call the Verizon store where I originally purchased my phone and case from, or something else? I'm not familiar working directly with cell phone stores as before my father passed, we always just ordered phones from Verizon online and had it shipped to the house.
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