philstar22 (philstar22) wrote in bad_service,
philstar22
philstar22
bad_service

Dear Hotwire.com,

Thank you so very much for ruining what was to be my first trip to New York City. I was very excited until we got to our hotel. It turns out that you lied on your website. In spite of the fact that you told us we would be getting two queen beds, it turns out the hotel doesn't have any rooms with two queens. So, my parents are crammed together on a double.

But that isn't the worst part. They can live with that, though they aren't happy. What is worse, though, is that when my mother selected non-smoking on the reservation, and in spite of the fact that you confirmed non-smoking, you somehow decided that meant smoking. So, because the hotel is full and can't give us another room, we are stuck in a smoking room for three days. My allergies are already starting to act up and we haven't even been here an hour. The room is permeated with the stench of smoke. It is disgusting.

Signed,

A very angry former customer
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