Rebecca (theniwokesoftly) wrote in bad_service,
Rebecca
theniwokesoftly
bad_service

Update to this post. FTD still hasn't delivered the flowers to my grandmother. My mom has spoken to them no less than five times. They've agreed to refund what she paid them, but when she called Groupon (which is the only reason she went FTD in the first place), they said "Oh, that sucks. Let us know if it never gets delivered and we'll refund you." She said "hey, it's been TEN DAYS, and I paid the higher price to be able to use it for Mother's Day and it's now well past that", and the Groupon rep said "Oh, you misunderstood. If it doesn't get delivered at all, we'll work out a refund with you." ::facepalm::
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