manda (ph34rth3ll4m4) wrote in bad_service,

Ongoing suckage, halp!

So, two weeks ago my XBOX360 rrod'd on me (in the middle of a wonderful, zombie-filled Borderlands game, oh no!) Being that I've repaired plenty of computers in the past, I figured I would take a shot at the XBOX, which to my knowledge is not under any sort of warranty as it was purchased used from a friend of a friend. Anyway. I hopped on over to Ebay and ordered a kit with everything I needed - the screwdrivers, washers, thermal paste, etc. I pay for the item instantly with Paypal and wait. The seller shipped the item out the next day and the tracking started updating, awesome!

After departing VA, the tracking didn't update. Three days later, four, five, and then six business days later, the tracking still said that the item had been processed through the sort facility and nothing more. So, I shot the seller an email and let him know that the item appeared to be lost in the mail and that I would be in contact with USPS over it, and not to worry, that I saw he had indeed dropped the item off in a timely manner. I called USPS and was given a case number, being told that the item will be investigated and that they would call me back within TWO business days. The seller, in the meantime, emailed me back with a cut-and-paste of his shipping policy, not acknowledging anything I said. Oookay.

A few days passed and I didn't hear from USPS like I was supposed to, so I call them and am informed that the item is still lost (naw, really?! :P) and that my case has been transferred to my local office from here on out. They give me the office's phone number and tell me that they will call me as soon as there are any developments in my case. That was last week and I still haven't heard anything, nor has the tracking updated again. I responded to the seller's last email (the cut and paste) to let him know that the item was still missing and being dealt with, and let him know that I fully understand that "all packages are shipped with USPS and that you can not track your package every step of the way with a delivery confirmation number." and that the issue was not the tracking, it is that the item is LOST. Still no response from him and still nothing new from USPS.

So, sucks that USPS didn't get back to me in their timeframe and that the seller is giving me canned responses instead of acknowledging what I've written. What happens from here on out? Will I ever hear back from USPS? Is the seller obligated to refund me or offer a replacement item? Am I correct in placing the b_s blame on the USPS for losing my item and failing to get back to me? Is this b_s from the seller for not offering any refunds or replacements? There doesn't seem to be any sort of policy from the seller in place as far as lost items go, if it matters. The only other time I have dealt with a lost package, the seller immediately sent me a replacement, but I don't know if that's the norm or what. I know this isn't a huge suck and that both the seller and USPS might redeem themselves on it, but I don't want to insist on being laid back about this to the point where I get screwed over. Eep.
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