Ronnie (_bane) wrote in bad_service,
Ronnie
_bane
bad_service

Oh, Micky Dee...

 So this is part bad_service, part "am I a customer_suck?"


Last Friday, the boyfriend and I went out to see a baseball game. Since we were not very excited about the prospect of paying 20 dollars for a hot dog for him and a slice of pizza for me, we decided to tough it out with snacks and stop for food on the way home. It was a night game and we took public transportation, so by the time we got back to our neck of the woods it was around 11:30 PM. Seeing how we live in Suburbia, the only option available at that time of night was McDonald's, so we drove from the train station where we had left the car, and headed to the drive thru, at which point things got kind of weird.

We pull up to the speaker, and are greeted with a giggling female voice saying, "Welcome to Burger King, how may I help you?" Now, this was the night of April 2nd, so we kind of laughed at that, thinking they were still in April's Fools mode. Whatever, we can take a joke. We give our order and are then informed that, "[this is] Burger King, [they] only serve Whoppers." Boyfriend and I look at each other, roll our eyes. The joke just got old, it's late and we want our food. We repeat the order and mid-way through a male employee greets us, as if nothing had happened. So far, only strange_service, but whatever. We're given our total and are told to pull up to the second window. We wait. And wait. And wait just a little bit more. Eventually a gentleman comes to the window, takes boyfriend's credit card, and lets us know that it will be a couple of minutes since they need to make the fries or something. Whatever, it's the night-shift, I've done that before, I know how it is. He processes the payment, gives us our drinks, and goes about his merry way, (accidentally?) leaving the window cracked. We hear the lady take another customer's order, and hear her tell them that they only serve wings at that location. The hilarity continues, apparently. All of the sudden we hear the gentleman employee yell out towards the back, "Spit in their food!" Boyfriend and I stare at each other in horror, thinking we must have misheard him. As we receive our food, boyfriend jokingly asks whether the employee would really spit in someone's food, at which point he is told that they "only dropped it on the floor." 
 
Needless to say, I did not touch my food that night. 
 
I can understand some joking around on the job, and up until then I was ready to chalk it up to some late-night crazyness and go on my merry way, but really?  I usually refrain from complaining to managers, but I felt like I had to say something at this point, especially since I wasn't entirely sure whether the employee was joking or not. It was late and we were both exhausted from a long day, so I decided to write to McDonald's corporate the next day. Looking back, I realize I probably should have gone back to speak to a manager at the location rather than write to corporate, but I really didn't think of the meaning of local vs. corporate problem-solving at the time. 

Long story short, after receiving emails and calls from both corporate and the local franchise, I was told that someone got fired and another person's job is on the line. Which makes me feel like a complete and total boob. Did I overreact?  Was I a sucky customer?  I  don't even know anymore!  Help?  
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