JuliFox (julifox) wrote in bad_service,
JuliFox
julifox
bad_service

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Sears Online Order Fulfillment

So, I ordered a 60" x 90" rug for my art room from Sears online. Good reputable company, right?

Well, today I get this little box at work. Thinking it was software that I had ordered from another company, I took it home, opened it up, and lo and behold, inside is a pair of jeans and a receipt for the rug that I had ordered from Sears. Checked the UPS label on the outside, which indicated that it had been generated for something that weighed 20 pounds. This little box - maybe 14" x 6" x 8" - weighs maybe a pound or two.

So I called the number on the receipt for Sears Online Customer Service, and get someone who sounds like she barely spoke English who told me that she would have to submit it to the system and that I would have to return the jeans for a refund and then they could send me out the proper product. How on earth am I supposed to return jeans for which I have NO RECEIPT? The receipt is for the RUG that I ordered. The UPC code on the jeans is no where close to the UPC code for the RUG that I ordered. For all intents and purposes, as far as Sears is concerned, I received the rug. But I did NOT receive my rug, I received this crappy pair of faded, torn up jeans with a Route 66 tag on them.

So I called the K-Mart in Montana that sent me the box. The lady there told me I would have to call the 1-800 number on the online receipt. No help there either.

You can bet I won't be ordering anything from Sears online anymore, and I'll warn anyone who's thinking about it to think very, very carefully.
Tags: *wank, also try consumerist.com, delivering bad service, it came from the internet
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