maffyteacake (maffyteacake) wrote in bad_service,
maffyteacake
maffyteacake
bad_service

University accomodation suck


I am currently living in a shared house with five other students, that is owned and managed by my university as an alternative to halls (dorm rooms with lots of other students). In the middle of December last year, I decided to move some furniture around to get some more floorspace, and found the HUGEST patch of black and green mold behind my bed and under my window (where my bed was pushed up against). I followed the protocol the accomodation office has for maintinence complaints, which is to go to the office and use their phone to call the maintinence company directly. I was told someone would come out as soon as they could, so I put everything I could in boxes and plastic sacks to protect them, and pushed my bed out into the middle of the room so the maintinence guys could get to the mold if they came while I was out.

 

Cut to two weeks later, when the maintinence guys finally turn up. It's a scary feeling when these big beefy guys come up to your room, look at the walls, and turn to you with identical expressions of horror x.x Basically, they said that it was obviously a structural problem (my room is on the corner of the house, with two external walls) and that they could wash it down, seal it and paint it, but that it wouldn't be a long-term solution and that it would just grow back. While the guys are doing the work, I head down to the accomodation office on campus armed with pictures to tell them what the maintinence guys said, and that I wanted them to come up with a long term solution, whether that was moving me to different accomodation (I'm sorry, but i'm not paying the amount of rent they charge a month to live in a room that's going to be hazardous to my health, especially as I'm a first studies singer hoping to become a professional). They ummed and aahhed over my photos, and agreed that it looked really bad (my issue isn't with the office staff here, they were very nice to me and were obviously concerned about the state of the room), and that they would leave an urgent message for my residential advisor and that he would phone me within the week to discuss my options.

(bonus fail - when I got back the guys told me they had to move my wardrobe and my dresser because the walls behind them were fuzzy as well. They had to strip and repaint half of my room, from the floor to waist height to get all of it!)

Two weeks later, no phone call, but I was in a right stress over getting my assignments finished and handed in before I flew out to America to spend christmas with my girlfriend, so it slipped my mind. As soon as I got back in January, I phoned up the office to get the RA's mobile number, and phoned the guy myself, asking what the long-term plan was. He informed me, in a very condescending tone, that I only needed to keep my window open and it wouldn't come back, and there was nothing else they would do, then hung up on me. Anyone in the UK knows that we've had one of the coldest winters in British history, and keeping my window open all the time simply wasn't an option - I could barely stand half an hour with the window open before I got so cold I simply had to close it again (and the reason I can't open it when i'm not there is because it's a sash window that doesn't lock, so anyone could just put a ladder up to my window and climb in to make off with my laptop, etc). When I moved back in at the start of the term, there were a few teeny tiny spots of mold growing under my window, so I got my mother to try instead this time, and she managed to get hold of the acommodation manager's office number, who promised to investigate and get hold of me to discuss my complaints. Guess what? No phone call. Though the mold was so tiny I didn't think they'd consider it a problem anyway, so I just decided to keep an eye on it, and report it again if it started to grow.

Cut to last night, when I decided to change my sheets. I sleep with about four pillows piled up against the makeshift headboard I made out of a sheet of MDF to keep my pillows from resting against the wall, so when I started moving my pillows, I found the back two were actually stuck to the MDF with mold. That had grown, made its way through the MDF and into my pillows in the space of two weeks. Hence me having absolutely no sleep, as the thought of lying down with that growing behind my head just gives me the creeps D:

I'm planning to make another visit to my oh-so-wonderful accomodation office when they open on monday, hopefully armed with my dad and the promise of an environmental health investigation from the council.

 

Does anyone else have any suggestions as to what I can do to convince them this is not a situation anyone should be living in? Because I would be most grateful <3

TL;DR - My uni room is spawning mold creatures, my university refuses to consider it a problem.
Tags: infestation, landlord shenanigans, omfg
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