So, my parents were flying from Texas to Florida on Delta. For some reason, their plane was switched with another plane. That is not the suck. However, the airline "forgot" to move the bags from the original plane to the new plane. So every single person on their flight ended up at their destination with no bags.
So Delta eventually sent their bags to them (arrived 4 days later). However, there were some clearly damaged items. And my parents had to go out and buy a couple of items that they needed that had been in their suitcases. Of course, Delta is refusing to take any responsiblity and claims they hold no liability.
Why do airlines suck so bad? Are any of them actually good?