You should not be here. (invaderscythe) wrote in bad_service,
You should not be here.
invaderscythe
bad_service

'Service fee' at a gas station?

This is bad_service in question at my own store, but I'm wondering what everyone thinks of this policy and if this is normal.

I work at a grocery store chain called Kroger. We recently put in a gas station and one of my co-workers told me our gas station charges $150 on your credit/debit card paying at the pump. They hold it for a day or two and return it to your account (according to one of the employees who runs the station, $150 is the most you can spend at a gas station and that this whole thing is likely temporary). Well this is bad news for people who obviously don't have that much in their accounts and can easily overdraft them.

Has anyone heard of this policy at a gas station, is this normal? A customer told me this is normal in hotels. She told me she was charged $50 for a room fee to make sure she didn't trash the place but didn't know about it and got overdrafted because it takes a few days for it go back on your account.
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  • Worst Service Ever at Smitty's

    I'm going to copy and paste the email I wrote to Smitty's Family Restaurant's Corporate office about the awful, awful experience we had…

  • Delivery woes. Turned good*

    I like this Dominos, especially after they started delivering cakes, cookies, and salads in addition to the standard menu. I also know how the GM…

  • Won't be eating there again

    Was in line at a local fish and chip shop that sells more than just fish and chips (burgers and other types of fast food fancies) and witnessed a…