That's not the bad service.
When the doctors prescribed my grandmother's diabetic equipment, they didn't prescribe needles. We were told we'd get a little starter kit with a few needles to start with. Except not. So we had to pay out of pocket for needles. Small because the price was like $1.60-something for a package of 10, but... Uh, if she's taking insulin, shouldn't she also need needles, guise?
Edit Thanks everyone who wishes my Grandmother well.