winter_b0rn (winter_b0rn) wrote in bad_service,

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There's the polite way...

...and then there's the impolite way of doing things.

I stopped at a gas station on my way downtown to pick up some soda for my husband. He wanted two 1-liter bottles of Dr. Pepper. No big deal, right?

Conversation with the cashier

Me: Caffeine good, Napster bad!
IM: Irish Man friend
C: Cashier

C: Will this be all?
Me: Yes, please.
C: *snotty* You know, we do have 2-liter bottles of Dr. Pepper.
Me: That's fine, I'll take these.
C: *really snotty* You should really get the 2-liter bottles of Dr. Pepper instead. Who the fuck would want to pay $1.65 plus deposit and tax for this?
Me: *surprised look to friend*
IM: *blinks*
C: You're wasting your money. Your total is $xx.xx.
Me: *headcounter* Thanks. *grabs bottles and leaves*
C: *to next customer* What do you want?


IM: Dude, what was that about?
Me: I have no clue. Who walks around drinking out of a 2-liter bottle of soda?
IM: She didn't even give us a bag!
Me: Oh, well.

Suggestive selling works, but sometimes there's a reason why people opt to purchase 1-liter bottles versus 2-liter bottles. Suggestive selling doesn't work if you're using a rather snotty tone of voice. I was just surprised at how snotty she was being. She might have been having a bad day, but I don't think I gave her cause to be a real asshat.
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