Who me? (anewcliche) wrote in bad_service,
Who me?

Bad Hair Service at An'jels Salon

I moved to NYC a few months ago and have been looking for a good stylist that isn't exorbitantly expensive. I found out about An'jel's online and it had great reviews so I decided to give it ago. Apologies for the long, drawn out post & cross-posted to yelp all rating sites I could find so that no one else makes the same mistakes that I did.

I had never been to An'jels before but read all of the great reviews so I set up an appointment with Jamie (the owner). When I got there only one person was in the salon and after a few minutes she let me know that she was Brenda and that Jamie had left early (my appointment was for 5:30pm). It didn't bother me that much since I'd never been there before anyway and so we continued on (which I seriously regret now). Strike 1: not giving me the stylist I requested

I went in for a relaxer (it'd been 9 weeks since my last one) and was immediately met with resistance from Brenda. She told me that instead she would like to do a protein treatment and that I should come back in 2 weeks to do a relaxer. I told her that wasn't what I wanted to do and that I needed a relaxer, but she persisted on, her voice and demeanor becoming more and more aggressive every time I said no and tried to explain why I didn't want to go that route. After about 10 minutes of her trying to up-sell me I told her that I really didn't want to do it and wasn't comfortable anymore and asked her to give me my coat back (they hang your coat up for you when you first come in). She told me NO! And then lowered her voice and tried to explain more calmly what she wanted to do. I really needed a relaxer (going on Christmas vacation tomorrow) and so I told her that I would do both treatments at the same time (I figured the protein treatment couldn't hurt and I needed to get a relaxer). Strike 2: Berating me into buying more products

The next problem happened when Brenda was actually doing the relaxer. At one point some of the product ended up on my face next to my hairline and I tried to rub it off with the towel. Brenda stopped me and told me it was fine because it wound up on the base protector that she had applied. I let it go. As she's washing the relaxer out of my hair my face near my hairline starts to BURN. I point it out to her and she tries washing it out again -- it takes a few washes and application of aloe for it to stop burning. She then tries to sit me up to do the protein treatment and I tell her no because I didn't want to risk worsening the irritation and didn't particularly trust her at this point. Strike 3: CHEMICAL BURN

She starts blowing out my hair and the receptionist that had returned while Brenda was applying the relaxer comes over to me and tells me that she's closing out the register and leaving so I need to pay now. I tell her I'm not comfortable tipping Brenda when she hasn't finished yet (I was paying all on card and didn't have that much cash) and she tells me that that's the only way. I pay and leave a tip and the receptionist closes out the cash register and leaves. Strike 4: Payment before seeing the end result (which really bit me in the ass later)

Brenda starts trimming my hair. She points me away from the mirror so that I can't see what she's doing. I ask nicely if she could turn me so that I can see and she tells "just relax, I know what I'm doing". I say ok and now realize that I should have just stood up for myself. When she finishes flatironing my hair she finally turns me and asks if I like it. The first thing I notice is that it's not even (I had a bob that ends at my chin) and I say that to her. She flips out and says that I asked for a trim and that's what she gave me. I point out that normally when people trim, they make sure that they do so evenly. She told me that I wasn't going to be happy no matter what she did and said I should just leave. I got angry and told her that she was the most unprofessional stylist I've ever met and that I want my tip back and she told me that I'd have to wait until tomorrow when Jamie, the owner, is in to do so. Strike 5: Uneven "trim" and horrendous customer service for $150.

I will definitely be there tomorrow to complain to Jamie and get my tip back.
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