They took my details, and so on, normal call right - until I tellt hem what my problem is.
First I get talked down like a 2 year old about how I am supposed to do it, and then when I say that is already what I have done?
"Well you're obviously doing something wrong then" in the most conddescending, snotty tone imaginable.
I was pretty damn stunned at taht point - because, ffs, I work in a call center for a living. You do nto take that sort of a tone with a customer, and you do not mock them to their face. Because that shit just gets you an irate customer who will find a complaints number and do their best to get someone to hand your arse to you.
tl, dr: Telling a cusotmer they are "obviously doing something wrong" is not good call centre service.