lizza (darkfireangel88) wrote in bad_service,

WTF Gamestop?

My boyfriend J is a WoW nerd, and for those of you who aren't, the new expansion Cataclysm came out today. It's a Huge Deal, apparently.

So way back at the beginning of November, J's friend said hey you can preorder on Amazon and get some cool extra shit. J tries, but they're out of preorders. So he goes to Gamestop's website, orders there. Pays for some extra stuff (like the WoW card game), order goes through, he's charged, all is right with the world.

Yesterday when he checked, his order was still "pending/processing" (whatever it is before it's shipped) as the thing wasn't released yet. Today, his order was canceled. Money refunded. No notice, no explanation.

Yeah, J's pretty pissed. He really wanted to try the card game (he's a nerd, but I still love him), and he was, y'know, expecting to get the expansion. His main thing is if Amazon could say they were out of preorders, why couldn't Gamestop?
Tags: customers shouldn't get what they want, game store

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