Before I go any further, my disability isn't physically noticeable, and often suffers heavy stigmatization from most people.
So I get an email back from the person asking who I am? The person says they can't "release any information" if I don't use my university email (as they must validate my identity). (Some university policy that was hammered into everyone recently).
I reply, I haven't registered, I'm not requesting private information, I'm asking for policies, and general information one might find in a pamphlet or a handout out. I'm not at risk for violating anyone's privacy. I also mention that I'm not comfortable with attaching my condition to my name until I know their policies and how things work.
The person replies with a phrase something like labels are for jars not people.
I was so... incredulous at this time, I replied with a long rant on how I appreciate that they are open to disabilities (as I would expect them to be, working in the disability office) but unfortunately there are lots of people in this world who are not. I am not comfortable with my information being released to even my professors which I don't know very well. At this moment I don't feel I can trust most people to treat me normally if I reveal to them my condition, which is why I request information that is general (not specific) and shouldn't require that I identify myself.
Finally they tell me they'll send the information tomorrow.
In the midst of this email squabble? I email the other person who handles email in the office, and promptly they reply (first email) with the information I asked for and how they hope I can feel more comfortable seeing them so they can help me.
Seriously. Made me upset, and wtf.
TL;DR: Email for general information on how disability office handles their private information, get an email back stating I need to identify myself and my disability before I can get general policy information. Email struggle ensues where one person insists that no one (should) judge/label another. Finally agrees to send information at the same time someone else in the office offers it without struggle/hassle with encouragement.
Edit: Thanks everyone for your kind words and support. Yes this was an old bad service I remembered and I've since gotten help I needed. Thanks!
