natta_valentine (natta_valentine) wrote in bad_service,
natta_valentine
natta_valentine
bad_service

T-mobile BS

So my husband got a new contract with T-mobile about a month or so ago. Everything was going fine until suddenly "Homecare insurance" takes out £8.99 from his bank account. Now he's never heard of them so he phones them up and it turns out T-mobile took out a policy on his behalf. Right, so...

* He unticked the box on the application asking for insurance
* T-mobile never once let him know about this insurance, by sending him his policy or even an email
* But were quite happy to pass on his details to a third party company and telling them to set up a direct debit

And now supposedly there's nothing T-mobile can do and they advised him to simply stop paying it. Awesome service... *headdesk*
Tags: helpful comments, phone phun, phone service
Subscribe

  • Did I do it wrong?

    Feel free to mock me if this doesn't live up to your definition of "bad service". It's hard to put into words some of the weird body…

  • (no subject)

    Hi! New here, and I just had a horrible experience with a vet clinic. I've read here about people giving their stories about doctors and such, so I…

  • :C

    The cafeterias/eateries at my university seem to be staffed by people who hate their customers. First of all, none of the people working the…

  • Post a new comment

    Error

    Comments allowed for members only

    Anonymous comments are disabled in this journal

    default userpic

    Your reply will be screened

    Your IP address will be recorded 

  • 5 comments