Amy (evila_elf) wrote in bad_service,

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Bank of America

Is the Obama Home Modification Plan real? We have been trying through our bank for almost a year to get our home payments reduced through this plan and the people we talk through either claim ignorance, say they will have someone call us back (which never happens), or lose our paperwork. We have faxed the info they needed, at their request, at least 5 times, and there is no record of it.

The only thing that has come out of this is an increase in our home payments. We can barely afford the monthly payments and are almost to the point of losing our house.

Does anyone have any experience in this? In looking online, we aren't the first people who have been screwed over by BoA for this modification.
Tags: "i know this isn't really bad service", *banking/finance, government agency, helpful comments, it's only bad service if you die, op can't find google, op thinks rules are optional
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