Patron Saint of Women With No Morals ^_^ (drusillamac) wrote in bad_service,
Patron Saint of Women With No Morals ^_^

Minor Suck at the Vets'

Minor bad service but it pissed me off.

Recently our household has expanded to include two chinchillas. They seem to be in good health but I thought a check up at the vets wouldn't do any harm. We already have a pet bird and are registered under his details. I will point out an issue that is my fault and that is we haven't changed addresses with the local vets since we moved. But I thought that would be an easy task to do. Apparently not.

I phoned the vets to make an appointment with our prefered vet. The receptionist seemed a little sharp on the phone. I assumed it was due to them being busy (I had to wait on hold for a couple of minutes). I tried to explain that we were registered with the vets under a different animal. However I wanted to book an appointment for a check up for the two chinchillas. This washed over the receptionist's head and she became increasingly grumpy. Whilst trying to find our record she screamed down the phone at me "How many animals are you bringing?!" as I explained for the THIRD time that we were already registered with them under our bird's details. She couldn't find our old address on the system or my pet's name which was a little odd. Since we got the bird 18 months ago, we had to visit the vet every 3 months due to a problem he had with his feathers. Also he has a slightly unusual name that does make people do a double take.

After eventually getting an appointment booked, she realised that my chinchillas had not visited the vet before. Suddenly she whipped out this statement of "You need to book a double appointment if your animal has never visited us before." So she cancelled my appointment and re-booked me in the following day. I've now had to move a coffee date with a friend I haven't seen in a while. Minor gripe but my original appointment (for this afternoon) was much better.

Throughout the entire conversation she was very snappy and did not seem to listen to what I was saying. Apparently she has a history of this. I made the above phone call at work and some of my colleagues overheard me. One asked "Was that X at Vets you were speaking to? She's a nightmare." She has my MALE colleague registered as Mrs Jane Smith. Also I was on the phone for almost 10 minutes (not including my hold time). Previously I have had appointments booked in less than five minutes.

It's shame because my previous dealings with the admin staff at this place has been very good.

Edit: Oooh did someone add tags? I didn't realise that people could do this!
Tags: pet vet/medical, you gotta speak up

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