ren masque de paraulas (easter) wrote in bad_service,
ren masque de paraulas
easter
bad_service

less is more's

Last week, I finally brought my good rosary in to the local jeweler's to be re-strung. It had broken and a few of the small beads at the bottom came off. I had saved them though, and had all the components in a small plastic baggie.

The rosary was supposed to be finished last Thursday. I was told that I would receive a phone call when it was done letting me know that I could pick it up. I didn't think too much of it when they didn't call on Thursday but I was a little unsettled that I didn't hear from them on Friday either. Yesterday morning I decided to stop in on the way to the post office and see what was going on.

Well, they had my rosary ready. They charged me $15 for it too. I thought that was a little pricey, but I didn't care as long as it was done, and done right.

Unfortunately, after we had driven away and I got the chance to inspect it a little more closely, I realized that it actually had not been strung correctly. Two of the larger rose quartz beads, which were supposed to be separated by two tiny hematite beads, were together. At first, I freaked because I thought the jeweler had lost the two tiny beads. I knew that they hadn't been missing to begin with because I counted everything up before I took the bag in to the store. After a few minutes, I realized that the two tiny beads were in fact on the rosary but in a completely random place from where they were supposed to be. I called the store and very politely explained that there was a problem. The woman with whom I spoke told me to bring the rosary back so they could take a look at it.

When I arrived back at the store, Bill More, the elderly owner, helped me. I quickly found out that "helped" was not the correct word. I explained the problem to him very politely. However, I did attempt to let him know that I was unhappy with the fact that I never received a phone call letting me know that the work had been completed and that I was unhappy that I now had to wait an additional week for my rosary.

Even though I stated my feelings clearly, I was still extremely courteous. At that point I had no reason not to be polite. Therefore, I was absolutely shocked when Mr. More got nasty to me. I never expected the owner of the store to behave that way. He cut off what I was saying, was very rude, and instead of saying, "I'm so sorry this was done incorrectly, we'll get it to you as soon as we can!" snapped "Gimme a break! We're not perfect and mistakes happen. Deal with it." WTF??? He also kept interjecting whatever I was saying with "So what do you want me to do about it, huh? What do you want the end result to be?" I think he was expecting me to say that I wanted a discount so was gearing up to ream me out further. I tried to let him know that yes, I thought that the price was unfair but I didn't care about a discount. I had already paid what I owed and at that point just wanted to get the damn work done correctly. He practically exploded at me and didn't let me get most of what I was trying to say out though. He said, "So you think you were overcharged? Go somewhere else then! Don't come back here!" I said, "You're going to do this the right way first, and then I can assure you that I will never return."

Now I'm furious, frustrated, and worried about what these morons will "lose" some pieces out of spite.

I can't wait to get it back so I never have to deal with him again.
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