An Ethel Among Mermans (thornwolf) wrote in bad_service,
An Ethel Among Mermans


It was previously my assumption that a bagel with lox and cream cheese was a pretty standard thing to expect at a bagel shop, especially a chain. Somehow they can never get my order right.

First time I ordered a plain toasted bagel with lox and cream cheese.

I received this, but with added tomato, onions and capers. I hate onions and capers, and I'm just so so about tomato. Apparently they had a premade sandwich option on their menu that was essentially a lox bagel sandwich with all of these ingredients, so okay whatever, maybe they thought I was ordering off the menu and just referring to it as "the lox and cream cheese" option. We were on a road trip and on the road already so I just picked everything off and sulked over my disgust-o-sandwich.

Second time I ordered the same exact thing: plain toasted bagel with lox and cream cheese.

I received a toasted plain bagel with lox *flavored* cream cheese. Where are my precious lox slabs? ;___; I had them redo it and said that this was not what I ordered and they were like "this is the same thing" and were hesitant to redo it.

Well, yes, it contains the same basic ingredients, but no it is not the same thing.

The third time (its the only bagel place in town, and when I get a craving I'll suffer through most things...ugh) they kept trying to add ingredients to my bagel. I kept having to watch them as they ran through the list of /every ingredient in their bins/ asking me if I was sure I didn't want this, that, and the other thing. No. I don't want all that crap, I just want lox...and cream cheese, which is what I asked for. Isn't this basic in most places?

I really don't get it. I've gotten to where I just buy bagels, cream cheese, and smoked salmon from the store and do it myself.
Tags: coffee/doughnuts/bagels, condiments, customers shouldn't get what they want
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