southern_hills (southern_hills) wrote in bad_service,

Photographers really need good people skills

My sister recently had a baby. A couple of weeks ago she went to the Picture Me studio in Wal-Mart and had photographs taken of her new addition and her 10 year old. She has been using this particular studio for the past decade; they were the first to photograph her oldest child. The studio always takes 6 sets of photographs with 6 different backgrounds even if you tell them upfront you're there for the 'special'. The studio offers a loss leader every month where you pay only 4.99 or some other insanely low price for a picture package and then try to upsell you on the other poses. The photographer was one she had never worked with before, and wasn't satisfied at all. First off, the kids were photographed on a plain white background in every pose, even though the youngest was wearing white. She just assumed maybe they were inserting digital backgrounds after the fact now, since everything is computerized. Then the photographer had my sister and her kids to sit in some chairs by the register while she manipulated the photos. She added captions and such with no input from my sister and then called her over to the computer to look at her handiwork. After seeing them and sitting through all the offers, my sister purchased only the special and payed up front.
Fast forward to 4 days ago. She gets a call saying the pictures are in. She goes in the next day after school to pick them up. The photographer is with another customer who is not happy at all. The heads in half her pictures are cut off; maybe the photographers fault, maybe the labs. But that's not the suck. My sister sits there waiting for 10 minutes in plain sight and is totally ignored. Not once does the photographer acknowledge her, say "I'll be with you in just a moment" or anything. And this is a small space, there's no way she couldn't be seen, and the other customer had been there long enough that there was no reason to think the two of them were together. By the front desk there's a sign saying if you have any problems or concerns to contact the district manager, along with a number. She copy's the number and leaves to get her oldest to cheer practice. She calls when she gets home and gets a recording saying to leave a message with a reference number found on her original paperwork, and she will be contacted within 24 hours. Today was day 2, and no phonecalls at all. She's a stay at home mom and literally does that - stays at home most days, so there was no way she could have missed his call. She was pretty angry at being ignored, so she's hesitant to try picking them up again before speaking to the manager.
Tags: line breaks please!, next purchase: big girl panties, seriously. considering. mentioning., wal*mart/tarjay/costco, you gotta speak up
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