Dave (alphawox) wrote in bad_service,
Dave
alphawox
bad_service

Best Buy!

I find myself at the mercy of Geek Squad now. My HP warranty had 10 days to go before expiring, and my laptop's monitor decided to act up (so I thought, more on that later).

23 Aug: I take my precious machine to Best Buy along with the original receipt (I shouldn't be on Hoarders, but close maybe, I still had it in a pile of other receipts). I fill out the paperwork, and while I'm standing there and the guy is doing stuff, the monitor starts working again. So screw their $99 backup plan, I bought a flash drive and did it myself. On the paperwork, I filled in the primary telephone number with my current phone number -- different than when I bought the computer. I pointed this out to the person since the number on the work order was my old (and dead) number. He said "oh, I got it, it just didn't save, I'll take care of it!" In the future, it will be taken care of -- with a newly printed order to prove that they got my new number.

28 Aug: I call the store to check on the progress. They tell me that it's being checked out still. I talked to the same person who checked me in, who assured me they had my current phone number.

Yesterday: I called to find out what the hell's going on. I'm told that progress has stopped because the store only has one adapter for all the HP's. So I have to drive 90 miles and take my power cord up there.

Today: I take in the power cord and find out that the problem isn't the monitor, but a failing motherboard/GPU. Oh, and the manager had to ask me which of the THREE phone numbers on my form to call me on! One was a 309 number -- Illinois, and a part of the state I've never been to. I live in Ohio and the BB store is in West Virginia. I tell manager guy that original guy said "oh, yeah, we have your number". Manager guy says that they've probably been calling me at the dead phone number. Manager scratches out dead number on service order and writes the new one in. He also said the computer is going to an HP repair depot because the hard drive is discolored from heat buildup and the problem is likely a mobo issue which they don't deal with in store. And it's being shipped overnight, which Manager made seem like the exception rather than the rule, so that's a good thing.

Just listen, people. That's all Original Guy would have had to do. Don't give an empty reassurance when you haven't done a damn thing. How hard is it to change the phone number when you've been told the one in "the system" is not functioning anymore?
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