Every. Single. Time. I go in there (which, honestly, is a lot less frequently since I realized they do this every time), whatever drink I order, I ask for it with skim milk and without whipped cream.
Every single time they repeat it back to me, twice, without mentioning skim milk or whipped cream.
Every single time I have to repeat myself, twice, saying I want skim milk and no whip.
And then, if I don't WATCH THEM MAKE THE DRINK and FOLLOW THE EMPLOYEE DOWN THE COUNTER to STOP HIM OR HER FROM USING WHOLE MILK, I get a drink with whole milk and whipped cream.
One of the employees in particular will still put the caramel drizzle in even after I stop him from using whipped cream.
So I end up with something so rich it turns my stomach to drink it. :(
I would go elsewhere but this is the closest DD to both the subway and to my job. I'd have to add like 20-30 minutes to my commute to go elsewhere. Ugh.
I'm probably not going to say anything to the management, as they're often the ones who do this! I just avoid going there as much as I can.
Still pretty annoying, though.
ETA: As per the advice here
Thanks for all the commiseration, ladies and gents and others. ^^;