I waltzed into the Jean-Coutu in the mall I worked near on my hour lunch. Before even going near the Instant Photo Machine I verified the time frame because I was already 20 minutes into my hour lunch. "Instant," I was told, "they print immediately out of the machine. No more than 10 minutes!" I paid, took the receipt and was told to come back within 5-10 minutes. Instead, I walked around the mall for about 20 minutes before going back. I'm told that only 10 of my 36 pictures have printed, I ask how long it'll take, they reassure me once more that it'll only take another 5 minutes. I agree, walk around the store and come back five minutes later.
I come to find out from the French conversation that the rest of my order was ~deleted and they had to process the other order before they could print mine and I would have to redo the pictures that weren't printed. I explain that I have to return to work and I'd just like to refunded for the pictures that were not printed (I paid 39cents a print for instant, the photolab had 10cents a print but 2 day time frame). The manager reassures me I can just come back, but I probably won't have time to come back until next week so I paid quadruple the price for no reason. I insist on the refund, politely of course.
The manager is somehow unreasonably upset that I want a refund and proceeds to talk about me with her coworkers as my refund is being processed.
Employee: What's wrong with her?
Manager: She just wants to be difficult.