Tabari (maenads_dance) wrote in bad_service,
Tabari
maenads_dance
bad_service

So yesterday I and my family (mother, father, brother, and I) went on a dayAlth-trip to a popular tourist island. We escaped the worst of the crowds, going on a Wednesday, but it was still quite busy. As we had brought our dog with us, we were limited to restaurants with outdoor patios when we got lunch, and following a tip from a taxi-stand attendant, we headed to a nearby restaurant.

Although there was a hostess stand and a sign saying "Please Wait to Be Seated", no one showed up to assign a table to us. Several minutes later another group came in and simply walked over to a table and sat down, so we followed their lead.

About ten minutes later, a waitress arrived and handed us the breakfast menu. It was about 11:30, so we inquired whether they were serving lunch. The waitress told us that they were on the breakfast/lunch turnover, and said that she would bring us a lunch menu and could serve us lunch. After a moment she reappeared with the lunch menu. She then left without taking our drink orders.

While we waited for our waitress to return, I went inside the restaurant to use the restroom. On my way in, I noticed four teenagers mopping the floor, which struck me as funny - I work in food service myself, and regularly mop the dining room. I can assure you that it does not take four teenagers to mop the floor. Or three teenagers to make iced coffee.

In fact, it quickly became apparent that all of the waitstaff were either teenagers, foreign workers, or both. We stopped a waiter to ask him where our waitress was, to which he responded, "Is she a girl?" (to the question of "Do you know where our waitress is?") I was under the impression that usually restaurants have seating plans according to which certain waiters and waitresses have certain tables...

Five minutes later, a different waiter appears to take our order. Judging by the accent, he was probably one of the many Russian workers who come to the area in the summer - I work with three. His accent made the conversation a little more impenetrable than usual. My father asks for a bacon cheeseburger.

Waiter: "Okay, but we only have croissants or english muffins for the burger."

Father: "You don't have hamburger rolls for your hamburgers?"

Waiter; "We won't have hamburger rolls until 12:00, we're on breakfast right now."

...at this point, we decide to go to another restaurant, where we had a nice meal and a wonderful waiter. Whom we tipped well, out of relief and gratitude.
Tags: *restaurant, stupid ageism, stupid racism, uncaring service
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