Cassandra Terra (cassandraterra) wrote in bad_service,
Cassandra Terra
cassandraterra
bad_service

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Yet Another Reverse Bad Service...

I posted a while back about the Cup Cake Catastrophe. I got yelled at for not checking the order, T the baker got yelled at for leaving too much space in the box for the cupcakes to move around and the customer got NOTHING. Moving on.

Last Sunday a woman came in to pick up her grandson's 2nd birthday cake. I see on the tag that says "TRACTOR TRAILER". That's cute. I take it out and open it up and NOTHING. There are green and yellow balloons. (Like the John Deere colors.) The woman is PISSED. The whole theme of the birthday is tractors. That was the WHOLE POINT. She is fuming mad at us. Understandably so. My co-worker C comes over and says, oh, I remember our baker, T, talking about how she can't put pictures on cakes if they want chocolate frosting.

What? If that was so, why the hell didn't she call the customer and ask her if she wanted to change it? We offered to give her the cake for half off, and she took it. I really think we ought to have just given it to her for free. I hope she calls and complains to my manger. I felt so bad for her and the rest of her family. Poor little kid's birthday ruined.

I still don't understand why you can't put pictures on cakes with chocolate frosting. I'm so glad Weds is my last day there!
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