A Girl's Best Friend is Her Octopus (l_o_lostshadows) wrote in bad_service,
A Girl's Best Friend is Her Octopus
l_o_lostshadows
bad_service

Self Checkout meets Bad Service

Hi! I've been lurking here for a while, but this is my first post. Please let me know if I screw up.

I was running some errands and stopped into Home Depot to pick up some replacement spools for my lawn trimmer. After finding the right type, I noticed the price was $6.92 and after some debate decided to get two. Then I headed to the self checkouts.

I scan my two items, then glance at the screen to find the pay button, which is when I notice that they rang up at $7.69 each. I can't remember the exact price, but I remember it was six something. No problem, these things happen. So I get the attention of the woman stationed at the desk.

I tell her that the items rang up at the wrong price, and she tells me that there are sometimes two price stickers and I probably read the wrong one, this is definitely the right price. Since there had only been one sticker and I remember checking that it went with these spools, I tell her that the price was listed as six dollars and something. She then points to the bar code on the package and the one showing on the screen. She repeats that this is the right price since the numbers match. (Apparently the idea that someone might have entered it wrong/failed to change the price has not occurred to her.)

But if I don't believe her I can go check the price.

WTF? I get that this is a self checkout. And as such, I expect to handle scanning, bagging, and paying for my items all by myself. But doing my own price checks?

However, I decide it's faster to do it myself than try to convince her to call someone to check the price. Not surprisingly, the price is still $6.92. And to her credit, she did take my word for it when I returned. So, she manually enters the prices of them at $6.92.

Problem solved, I start to pay. That's when I notice it now wants around thirty dollars from me. I look at the screen and notice that she had simply added two more items without removing the original prices. The third time I tell her this, she actually does something about it, rather than just telling me that she already changed the price.

tl,dr-Cashier expects me to believe she has memorized the price of every item in the store, do my own price check, and doesn't listen when I point out a new problem.
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