scarcelyheard (scarcelyheard) wrote in bad_service,

The bus failed to pick me up...

In the beginning of May, I started volunteering at a vet clinic in the next community over.  I only have my beginners license and no car, so I have to rely on the bus.  I have to be at the clinic for 9 am.  I live in a city with a crappy bus schedule (runs once an hour, once every two hours in the evening, half of the routes don't go on Saturdays and there is no service on Sundays and holidays).  I have to be at the bus stop for 7:45, take the bus to Dorchester St (where most of the buses gather on the hour), transfer buses, and then once I reach my destination, I have a 15 minute walk.

Anyway, when I arrive at the bus stop, there are 4 buses that drive past me: Bus A, Bus B, Bus C and Bus D.  All of the buses except for Bus B are headed to the same direction, which is Dorchester St.

Week 1:  Bus A and Bus B drives past me.  Bus C picks me up.
Week 2: Bus A and Bus B drives past me.  Bus C picks me up.
At this point, I'm kind of assuming at Bus C is the one picking me up.  So I arrive start arriving a little bit later to the bus stop, in time to catch Bus C.
Week 3:  I was across the street from the stop when Bus A and B drive by.  Bus C is nowhere to be seen and Bus D picks me up.
Yesterday:  I watch Bus A and Bus B drive by from across the street.  I get to my stop, wait there for five minutes, and Bus D drives past me.

I had to catch a cab to the next community, which costs me $8.  I'm a broke college student who just spent $45 on a bus pass for the month, so I was not happy.

At 9:00, I called the transit office.  I first asked them what bus is supposed to pick me up at that time.  I was told that Bus A should be picking me up.  For the first two weeks, Bus A has been driving past me.  Bus A didn't even change into the appropriate lane to pick me up those two weeks!

Maybe it's because the stop is "close" to the Dorchester St.  I have only seen people waiting at that stop once or twice in the three years that I've been taking the bus.  I have to walk 10 minutes to the stop and Dorchester St. is about a 15 minute walk from that stop.  It was pouring down rain yesterday so like hell I was going to walk there.  Just because people rarely use that stop, it's still a legit stop and the buses have to stop for me.

The woman who I talked to is only responsible for the Handitrans and couldn't help me.  She gave me the phone number of her supervisor and told me to call Monday when he's in.

A friend of mine has called the supervisor a couple of times this year.  She asked a driver if she had missed her bus or if another one was on her way.  The driver said that her bus would be along in 5 minutes and it never showed up.  She waited an hour for it.  She also had buses not show up at all a few times and I guess the supervisor was less than helpful.

I have to take the same route again today, but at a later, busier time, so hopefully the buses don't drive past me again.  I might have to leave a little earlier and walk to the stop further up the street.

If this happens again, what can I do?  I should have gotten a receipt from the cab and threatened the supervisor with it...

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