musichica05 (musichica05) wrote in bad_service,

I had to get a new computer this morning since Dell apparently can't make disc drives that last longer than 1 1/2 months (while bad, that's not the suck). The new comp. wasn't registering my wireless adaptor, nor the wireless software, so we called tech services to get it to work. **This is all relayed to me from my dad, and what I could make out from our overly loud phones**

At first, he had my dad going from his computer (upstairs) to download a driver, downstairs to my computer to plug in the adaptor and vice versa. When my dad would ask him what he wanted him to do, the guy would tell my dad to download the driver on my computer. Yeah, awesome, except I don't have internet on my computer...THAT'S WHY I'M CALLING YOU! This went on for about 15 minutes, until either the guy understood, or he gave up on that idea.

Then, his next genius idea was to have my dad do something in the device manager. Great. Except, he kept telling him to go to a folder that wasn't there. My dad would say that he didn't have that option, and they'd go back, and do the same thing over again. This was repeated at least 5 times.

Now, at various times throughout the call, my dad has asked to speak to a different tech because a) he couldn't understand him most of the time, and b) it was obvious the guy had no idea what he was doing. We've done this before, and usually its no problem. The guy would follow these requests up with another plan to try and get the wireless to work. Finally, my dad got fed up and asked to speak to a manager, and the guy refused. My dad took down his ID number and hung up on him after that.

Normally the people we get when we call in are great. Really helpful people, call back the next day to make sure everything is still working. Awesome people. But this one was just horrible!
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