Jim (jumbach) wrote in bad_service,
Jim
jumbach
bad_service

Very important, huh?

I haven't posted to this board in a long time; either service has gotten better, or I've mellowed out over the years. Anyway, in the process of cleaning out my cell phone voice mail, there were several messages from Chase Bank, each of which stated "it is very important that you return our call, as it regards an urgent business matter."

I got around to calling them back today, and the person who answered was completely confused about why I was calling (returning THEIR call), so I called back and got somebody else, who was equally befuddled, and said "your account is current at this time." OK, I know that, but the fact remains: You guys called me, eleven times, between September 2009 and March 2010, saying it was important.

In the future, don't call me if you don't want me to call you back. Really, now. Oh, and I did tell them that the best way to get a hold of me is e-mail (since I don't check my voice mail all that often), but if they do want to leave me a voice mail, at least say what it's regarding so I can "triage" the call somewhat. Vaguely stating it's urgent and important doesn't necessarily make it so.

Thanks.
Subscribe

  • Fairly hilarious WTF service

    Went to a Dunkin Donuts walk up last night and asked the guy at the counter if they had any sugar-free syrup flavors. Our interaction went about as…

  • Charge back

    I just realized some things today, and I have a few questions! I realized one of my invoices is incorrect, for the coat. Instead, it lists it as a…

  • Chili Sabotage!

    (xposted from Yelp) I'm really seem to be having some terrible luck when I leave my house. I went to BJ's Restaurant in Sacramento on Sunday

  • Post a new comment

    Error

    Comments allowed for members only

    Anonymous comments are disabled in this journal

    default userpic

    Your reply will be screened

    Your IP address will be recorded 

  • 21 comments

  • Fairly hilarious WTF service

    Went to a Dunkin Donuts walk up last night and asked the guy at the counter if they had any sugar-free syrup flavors. Our interaction went about as…

  • Charge back

    I just realized some things today, and I have a few questions! I realized one of my invoices is incorrect, for the coat. Instead, it lists it as a…

  • Chili Sabotage!

    (xposted from Yelp) I'm really seem to be having some terrible luck when I leave my house. I went to BJ's Restaurant in Sacramento on Sunday