scarcelyheard (scarcelyheard) wrote in bad_service,

Any Tim Horton's employees want to give me some insight?

I'm going to go on a little bit of a rant.

I'm a huge fan of Tim Horton's cafe mocha.  Up until six months ago, whenever I ordered one, they put it in the next size up cup.  For example, if I order a small, they put it in a medium cup.  They fill the medium cup about 75% of the way with liquid and it leaves plenty of room for the whipped cream.

Between here and my hometown, there are 6 locations that I visit on a regular basis.  In the last six months, at two of the locations, half of the time they put my mocha in the next size up cup and the other half of the time, they put my mocha in the same size cup.  When they put it in the same size cup, they fill it about 90% full with liquid and try to cram the whipped cream into the little space at the top.  EVERY SINGLE TIME at least one of the following ends up happening:

- Whipped cream starts coming out the little hole in the top
- Whipped cream starts running down the sides of the cup
- When I open the lid, the whipped cream gushes out the lid
- The whipped cream gets stuck to the top of the lid and never melts into my drink

It's not life or death, but it's damn annoying and messy.
Lately, I've been trying to remember to tell them to put it in the next size cup.  So far, they've been good at complying.
I've been wondering if putting the mocha in the same size cup is because of corporate or because of sheer laziness or ignorance at the individual stores.
Should I get in touch with corporate, talk to someone in the store when this happens, or just keep quiet and try to remember to request a bigger cup?
I reached my breaking point when I was at the food court at the mall.  I was desperate for caffiene and purchased a mocha.  When she handed me me drink, the whipped cream was oozing out the top a little bit... no big deal.  I walk over to Subway to get a sub.  As I was paying for my sub, it started running down the sides of the cup and onto the counter.  I rushed it over to a table, carefully opened up the lid and it gushed out... and kept gushing... until there was this nice little puddle about the size of my hand on the table.  I cleaned it up the best I could with napkins (which stick to the whipped cream, making it a pain).  I took the lid off, and the whipped cream that didn't gush was stuck to the top.  Like I said, not life or death, but still a PAIN.  I didn't have time to complain because I had a bus to catch (and I had to get the sticky off my hands), but next time I'm going to!

If anyone else has anything similar they want to rant about, feel free!

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