So my dad and I go to Chase and sit down in the waiting area. We notice there's only one customer service rep and he's with two older gentleman in his cubicle, that's fine, until we notice it's been over half an hour. The two older men were just chit-chatting with this customer service rep because we could hear them and heard nothing related to banking. Another employee kept coming up to us saying "it will only be another minute" and this went on for over another 10 minutes with her telling us the same thing three times. My dad is getting really mad at this point and asks a bank teller if she can close the account for us and she says no, only the manager can (the customer service rep). Clearly it wasn't going to end anytime soon so we just left.
Is this common to only have one representative at Chase to close an account, or am I just overreacting to this situation?