Etched with marks but I can deal (finding_helena) wrote in bad_service,
Etched with marks but I can deal
finding_helena
bad_service

Sucky return policy

My fiance bought a bunch of DVDs at Target this last weekend. He got them home and realized that one was full-screen, and he doesn't like full-screen so he wanted to return it and get it in widescreen. He got the shrink wrap off before he noticed, but not the stickers.

Well, he took it back, and they wouldn't let him return it because it had been opened--they didn't have the same movie in widescreen, but they weren't willing to order one from another store or give him money on a gift card or anything. He took it all the way up the chain of command, and they kept telling him they couldn't do jack and that it was because of copyright laws (which I kinda doubt--he pointed out that Best Buy will let you return DVDs).

It's a pity when you let your hands be so tied by "policy" that you piss off perfectly reasonable customers. It wasn't like he'd bought a stack of DVDs, unwrapped them, burned them, and was then trying to return them. It still had the stickers on it, and he wanted the same title, just in widescreen. I don't see how that's so difficult, really.

Edit: I wonder if people here would be eating my head if he wanted to buy a game for his PC but accidentally bought the Mac version, or something like that.
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