devotiggermeeko (devotiggermeeko) wrote in bad_service,
devotiggermeeko
devotiggermeeko
bad_service

to complain or not to complain, that is the question...

So hubby and I enjoy pizza once in awhile and we always order from Pizza Pizza. On March 4 I had ordered pizza, paid with debit on delivery, added the tip, said no to my copy of the recipt and enjoyed my meal. No problems there.

Today, we decided to order pizza again. When the guy shows up he has my debit slip from the last time clipped to the bill. The bill from March 4 was $26.26. I guess when the delivery guy punched it in he entered it wrong and I didn't notice it (my bad) entered the tip and the total debited from my account was $7.12. So today they brought the debit recipt, the last pizza bill and this pizza bill and presented it to hubby. He had the guy wait while he checked our online banking (just in case) and ended up paying the guy for today's pizza as well as the amount owing from the last time.
Now I have no problem paying for my pizza, I ordered it, I ate it, that's fine. What is bothering me is that in the last 25 days they didn't call and say "Hey look, we made a mistake, would you mind coming in or could we come by with our machine and have you pay the difference." They decided to simply wait until we ordered again and have us pay that way. What if I had only had enough for today's pizza. Would I have had to pay the other bill and forefitted today's supper?
So B.S. community, what is your take? Should I complain or just let it go?
Tags: *pizzeria, debate, helpful comments
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