Felicia (rosicrucian) wrote in bad_service,

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bad service at quiznos

Today my family and I were going to go to lunch at Quiznos. Or so we thought we were. In the end we left and went somewhere nicer. I'll explain that in a minute, after a touch of backstory that will allow this to make more sense.

One of the members in our lunch party is an old lady named Iva. She is in her mid-70's, doesn't hear well, uses readers, and has schizophrenia. Which normally would be very relevant as I can admit that on certain days she can be quite a handful because her medication isn't always as effective as it could be. Still, this was not one of those days.

Anyway, we walked into Quiznos and was greeted, kind of, by a man behind the counter. The menu is high along the back wall and the text is tiny (I have issues reading it and I'm only 23), so she asks if they have individual menus she could look at before she orders. Man Behind the Counter says no, so in turn Iva asks if they have any sandwiches made with fish out of curiosity, mentioning she's really in the mood for tuna. Man Behind the Counter blatantly lies and rolls his eyes at her. Her son points out that there is, in fact, a tuna melt so Iva orders, and she asks if she can have it on the flatbread instead of a sub.

Oh boy, I guess that was too hard. Man Behind the Counter throws his knife onto the counter, rolls his eyes yet again, and then storms off into the back room. I realize there was a lot of questions involved previously but this took place within a time span of no more than two minutes. Still, we stand there half in shock and half in patience to see if he actually was coming back.

...He did not.

So her son gets frustrated and goes and asks for the manager. She comes out and he explains that simple questions shouldn't result in a temper tantrum. His Mom is elderly, she can't help it that she can't read the menu/this is why there should be alternative menus for patrons who can't see the main one. He was pretty stern but polite about it. Manager... well, she doesn't do anything. And the Man Behind the Counter eventually comes out and starts complaining that Iva shouldn't be here if she doesn't know what she wants/can't see the menu. And meanwhile, Iva obviously feels very bad about all of this and hobbles slowly with her cane out of the place.

Eventually her son came out and we left because the manager decided she didn't want to do anything. And then I caught a glimpse of them pointing and laughing at Iva while she walked back to the car. Very classy, Quizno employees. I don't think you'll ever get our business again.
Tags: *fast food

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