Kimber (chesterismyhero) wrote in bad_service,
Kimber
chesterismyhero
bad_service

I originally posted this over in eBay drama, but I'm going to post it here since bad_service is more active:

On February 19th, I bought an LG Voyager from seller fivepacker.

The phone was listed in excellent condition, gently used. It was also supposed to have an extra battery that came with it.

When I received the phone (box shoved in a flat rate envelope. No bubble envelope or anything), the first thing I noticed was yeesh, the envelope is ripped. The car charger could have easily come out of the envelope because the didn't secure it inside the phone box.

When I start to look over the phone, I notice that the black Voyager has a titanium battery in it. The black battery that was supposed to be in the phone (the titanium one was the "extra" one) is no where to be found.

As I said, the phone was listed in excellent, gently used condition. Yeah. No. The phone was scratched up, knicks around the screen, the cover for the charging port was broken off, and on the inside, there was splatters of soda on the screen.

Excellent, gently used condition my ass.

I e-mail the seller and ask what happened to the battery and why the phone isn't in the condition it was listed in.

I wait a few days and contact eBay. eBay drags their ass with the "Buyer Protection" until I send an e-mail stating I wish I would have done a charge back of filed a complaint with PayPal. That lit a fire under them. They had me send the phone back last Friday with tracking and after the seller has it for 2 days, if they don't issue my refund, they will "mediate" one for me.

The seller received the phone on Monday. Wednesday morning, I wake up to an email from the seller stating that she never authorized me returning the phone, I'm not getting a refund, she's refusing the phone and sending it back.

So I call eBay. I provide them with the tracking number so they can see the phone was delivered. I also read them the e-mail where the seller admits that she has the phone. The guy was super helpful and said that he was going to close the case and I'd have my refund in the next couple of business days (I ended up getting it immediately though, that was awesome).

Well, today I get an e-mail from the seller that says she's filing an appeal because the phone was as described. She won't admit that the phone was crappy or even address the fact that the battery was missing. (I'm not sure she even looked at her own listing!) What are the chances that eBay will side in her favor? She said that I "have a history of complaints so maybe I shouldn't be on eBay". WTF? I've left some sellers bad or neutral feedback, like when I never got the item or if something was wrong. I think in 7 years I might have left 10 negative and/or neutral feedbacks for people.

She just sent me another e-mail, while I was typing this, saying she sent me an e-mail about the battery. I never got one. Not in my eBay or my personal e-mail account. And yes, I check my spam folder regularly.

*rawr*

So if you're on eBay, stay away from fivepacker.
Tags: ebay/craigslist
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