Georgia (becomingun) wrote in bad_service,

UPS can suck an egg.

Okay, so I ordered a flat iron online in late October. It arrived in early November without incident via UPS. This is not the suck.

When the UPS guy delivered it, rather then accept the cash I had ready to provide to cover the $17 customs charges, he insisted that he could only take a credit card. I wasn't happy about this(I really don't like to give my information out that way) but agreed. He assured me everything would be fine and that it was all taken care of(credit card bills go to my parents house, while I pay them, so I don't look at the charges, though my mom calls if anything looks off).

A month later I get 4 missed calls from UPS customer service telling me that I have an outstanding bill and that I must pay it immediately. I call them back and explain that I have already provided a valid credit card for this purpose and request that they check my account. Which they tell me they cannot locate. The woman asks me no less then four times if "I'm sure I have my house number and postal code right?" Not like I live there or anything. Finally they manage to locate my account after we ascertain that she was typing the wrong letter(because "B as in Bob" totally sounds like V) and she says that no, no card is listed as being provided and the charges are outstanding. She tells me that it must be paid at once. I find my credit card and give her the information, assuming erroneously that this is the end of my dealings. She gives me a confirmation number and says to hold on until the end of the month, at which point I can discard it.

Being safe, I hold onto it for a month and a half. My mother tells me that UPS has indeed charged my card and that all is well. I delete said number.

TWO DAYS LATER I get a call from UPS asking about my "outstanding bill". I tell them that it's been paid, and they tell me that the charges were reversed(which was confirmed when I checked my statement at the bank) and that they need my information again including the confirmation number. I tell them I deleted it and get an earful because "you were told to hold onto it!". I held onto it for two weeks longer than I was told to and only deleted it once I was charged. How was I to know they'd bugger up again?

So this was almost 3 weeks ago, and they were meant to send me an invoice so that I can call them YET AGAIN to get this paid, but nothing has arrived. I've had no fewer than six random missed calls from them in that time, and when I call back am promptly placed on hold. I will continue to wait for an invoice and hopefully the next time I pay will be the last.
Tags: credit cards, delivering bad service
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