mandalf0688 (mandalf0688) wrote in bad_service,

Actually I DID want my change back...thanks.

Okay.. so maybe this is just me being a bit of a cheap-skate... but hey... I'm semi broke and am pinching pennies lately. (Ive found that saving every little quarter and penny can add up to a good amount!) I was on my way to class and feeling like I needed a little pick-me-up. SO I stopped at  a Dunkin Donuts near my campus. I had a few singles in my wallet and ordered a coffee. My change was going to come out to a quarter and some little coins. Not much change, but hey, as I said I am saving all my change I get, plus I wanted to use the quarter in the parking meter at school.  So I get to the window, give the girl my money and she practically thrusts my coffee into my hand with a quick "have a nice day" (in a not so nice tone) and literally SLAMS the window shut and throws my change into the tip cup.


now I'm thinking to myself I DID want that change back. So I sit there... and wait, looking at her through the window. She opens the window back up to serve the next cup, not realizing I had not moved.

Girl: something wrong? (snitty tone again).

Me: (politely) I didn't get my change back..

Girl: *rolls eyes*'s like just a quarter.

Me: Yes... but I would still like my change back please.

Girl: Well I already threw it in the cup..*looks at me as if expecting me to just accept that and move on... NOPE. I've worked at a Dunks before.. you can take it from the dang cup, ESPECIALLY if it is you that has made the mistake*

Me: Well if it's not too much trouble, can I get it back please? I needed that quarter for the parking meter at school.

Girl: *huffs* I'm really not supposed to take money out of the tip jar once I put it in.

Me: (now im just ticked off... and running late) Ya know what? If it's that much trouble just forget it.. and by the way, I've worked at Dunkin Donuts before and you CAN take it from the cup if you throw it in by mistake. Have a good one.

Rude? Maybe a little. Not nearly as rude as while I'm pulling away from the window I hear the girl say "stupid cheap bitch"

The worst part is, they completely messed up my coffee. Had it been the right coffee I would have just let the change thing slide. But seeing as my coffee was MUCH darker and had a heck of a lot less sugar than I asked for, I was pretty upset. (And before anyone asks why I didnt go back when I found out my coffee was wrong is because I didnt drink it till I got into my class.)

*EDIT** So.. i took everyone's advice and went back. I told the manager exactly what had happened, the day and near-exact time i had been there (to help figure out who had been on shift) and a brief physical description of the girl since I didn't catch her name. I told the manager that I'd be honest with her and that if I hadn't worked in a DD before I would have given the girl what for but that since I have worked at a few DD's before I know how it goes and  now try to be a bit nicer to the workers. The manager actually told me I SHOULD have said something to the girl or come in but could understand since I was on my way to class. She told me that she couldn't give me a quarter since the tip jar had been emptied the previous day, BUT did give me a new DELCIOUS coffee, and told me that she would be speaking to that girl since it's not the first complaint about that girl having an attitude and taking change. Thumbs up to the manager! No quarter..but fresh yummy coffee for me!! Hopefully that girl learns a lesson! :)
Tags: "greatest" cashier evar!, coffee/doughnuts/bagels

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