Himeko-chan (loser_loser) wrote in bad_service,
Himeko-chan
loser_loser
bad_service

Sallie mae maybe bad service?

My boyfriend has loans through Sallie Mae, and his monthly payment is about $1,000. We really really can't afford that, so we requested forbearance. We had to send in a $150 fee though, which we did as a check. It was cashed, but.. he didn't get approved for forbearance.

He called them, and they said that they never got it. They told him to fax in the records to show proof we did. Well, obviously we're going to do that, but... somebody cashed it.. and we sent it to Sallie Mae? I just don't get it? I think this is pretty bad service. They were rude on the phone and kept asking my boyfriend "Do you have the records?, We need the records." Any advice?
Tags: *banking/finance
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  • 19 comments

  • Out-of-date sweets

    Firstly, I hope this is okay to post here. It's not my own experience, but a friend's. I have no doubt that she's telling the truth. She…

  • Bad Grocery Service (twice!)

    Tonight I had a couple of kinda baffling experiences at the grocery store. for background: this is a regional natural foods store, but it's as big as…

  • It's all well and fun until someone says something stupid

    I went to the store the other day to pick up a few odds and ends. I ended up picking up something and when I got to checkout I remembered I still had…