escape (escap1974) wrote in bad_service,
escape
escap1974
bad_service

Vizio Customer Service Follow Up

Follow up to this post: http://community.livejournal.com/bad_service/2507541.html 


So, I got my "recertified" TV. Only, the side of the box had a big sticker that said "refurbished". Bunch of lying liars, Vizio.

Picture evidence: www.flickr.com/photos/8598750@N06/4397580019/

At any rate, it's a working television. Is this how they operate? They beat you down with their stupidity until you just don't care anymore? It's working.

The return mailing label was supposed to be in the box, but it wasn't. So I called and they said they'd email me a new one. Later that day, I called again and they said that the warehouse hadn't gotten to it yet. They "rushed" it and I got an email that afternoon sometime after 5 o'clock. So, packing the old one up, I found the return label that they said would be in the box, but it was under the invoice on the outside. Sigh. So I used that label, since it was a sticker and just easier. Took the thing to UPS on Saturday and thought I was good. On Sunday, I got an email with yet another UPS label that also said to "be sure to write your RMA number on both sides of the box.". Little late for that, dips. Do these people even talk to each other?
 


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