ash (wolfbane) wrote in bad_service,
ash
wolfbane
bad_service

Hmm.

I had a massage booked yesterday at 6pm. There were torrential winds and downpours in my city, but I had cancelled my appointment last week (a few days before the appointment - their policy is 24 hours notice and I had given more than that) so I didn't want to miss this one. The weather really sucked a lot and it took me about a half an hour to get there despite it being only several miles away. There were a lot of power lines down and a few trees in the road so I was rerouted several times on the way there.

I got there a few minutes early. The massage place is in an office building that holds several different private practices, so you go into the waiting room but there is no receptionist or anything like that since everything is privately run. I checked the massage room but the door was locked and the light was off, so I had a seat in the waiting room figuring my masseuse was running late because of the storm. I started reading a book and noticed by 6:10 she was not there yet. I gave my mom a call to have her check my email to make sure the confirmation said 6pm on February 25th, and it was correct (I have been known to show up an hour early for appointments by mistake :P). I tried calling the business, but it is just a recorder that allows you to leave a message. I waited until 6:35pm, and then left another message saying I was leaving and I hoped everything was okay.

I got a message today from one of the masseuses, who told me she had left me a message yesterday at 10am telling me my masseuse wouldn't be able to make it. I double checked my phone and did not have a message, nor did I have a missed call from anyone at all for that matter. My cell phone is the only phone I have, and I did not give her any other number but this one. All of the appointment booking is done online, so I even checked my email to see if she had contacted me that way. There was nothing except my confirmation email which had been sent two days before. In the message I got today she sounded annoyed and told me to just reschedule. I'm assuming she must have called the wrong number and left the first message for someone else entirely.

I guess my question is: do I have a right to say something about it? If a customer schedules an appointment online, wouldn't it make sense to send them a cancellation email along with leaving a phone message? This is really not that big of a deal to me, but massages are expensive and if she could even give me a tiny discount for the trouble it would be nice. What would you do in this situation?
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