slrcosmos (slrcosmos) wrote in bad_service,

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looking for suggestions

My laptop started to lock up over the weekend so I took it to the local computer place on Monday. The employee told me I would get a call Tuesday morning. Tuesday comes and no phone call. I end up calling the store around 3 and the employee told me that there was a program that was causing my comp to freeze and that they had it on all night and it didn't freeze. I went there to get it and the employee said that 'zclient' was making my comp freeze. I take it home and they hadn't removed the 'zclient' program, which turned out to be my firewall. Oookay. It froze twice on Tuesday, even after I uninstalled my firewall.

It froze again on Wednesday so I called the place back up. The employee asked me 'what kind of programs are you running?' which I took as a joke. I said I was just using the internet and that I use wireless at home. I took it back to the store with my wireless card and the employee said I would get a call today.

No phone call today. I went to the store around 2:45 and it was closed, even though the hours are 9-5pm. I get home and call their number to leave a voicemail. The message says that they are out of the office and that they will be back tomorrow morning. That would have been nice to know yesterday when I dropped it off. So I'll be going there in the morning before work to see what they have to say.

Anyone have any suggestions on how to handle it? They told me my comp was fixed when it wasn't and they failed twice to call me back when promised. I already paid on Tuesday and they gurantee their work for 5 days. Maybe this is what I get for going to a local place.
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