beccaiscool (beccaiscool) wrote in bad_service,
beccaiscool
beccaiscool
bad_service

USPS sucks.

We had to file our taxes via snail mail this year as we qualify for the First Time Home Buyers credit. We fill out all the forms, write everything down, sign it, put a stamp on it, and send it on it's way via USPS. First Class. This was on the 27th of January.

Thinking that we should have heard some word from the IRS on the status of our return yet,my husband calls the IRS yesterday. They inform him that they have not even received our tax information yet, much less started to file it. Really? We sent it 4 weeks ago. The IRS representative told him that if it had not gotten there yet, they were likely not to receive it. He recommended that we call our local USPS office and ask them what happened.

So we do.

They tell us that they have to have someone investigate our claim. That's fine. We ask about some compensation (at least allowing us to send it with tracking for no cost). The women said "Sir, do you have any idea how many people call every day, claiming that their mail was lost?" My husband is taken a bit aback at this. She then tells him to wait and see what the investigator says.

The investigator calls this morning, and basically just says, "We don't know what happened. Has this ever happened to you before?"
My husband says "It hasn't, but that it doesn't make it OK. This is very sensitive information that is just floating around out there right now." He asks "Well, I have to resend it, would you guys be willing to pay for me to track it?"

The investigator tells him that they'd be willing to give him a stamp.

My husband replies that that's not good enough. He asks to speak to a supervisor. The investigator replies that he doesn't have one. My husband asks if there is anyone above him that he can talk to. The investigator hedges a bit, but finally gives him a number and tells him to call in one hour.

We're waiting on this one hour to be up now, but I thought I'd ask you guys what you think. Are we crazy for wanting them to take a little responsibility? Have any of you had experiences like this? Any advice would be appreciated greatly.

(sorry for the disjointed read of this post, I've got a very fussy baby on my lap!!)
Tags: "i'll not be coming back here", a wave of understanding, beaaaan! beeaaannnnnn!!!!, didn't read the box/sign/instructions, postal service, you don't *always* gotta speak up
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