I'm here with a follow-up to this post. Apparently, the UPS Store started to get more peeved on my behalf, and started pestering UPS itself, and FINALLY we have some kind of resolution. The insurance company that handles these claims has approved the claim, and I should have a check within ten business days. After that post, there were several more phone calls, taking proof of what we paid over there, and those kinds of things. We just got the call this morning, so once the UPS Store gets the check, they will issue one to us.
I'm just so happy this is finally going to be resolved and over with!