stateofwhat (stateofwhat) wrote in bad_service,

Wtf, Wingstop!?

This is a letter I just sent to Wingstop on their website:

"I work in the same strip center as this store, and I ordered food on 2/19 for lunch for myself and another coworker. I told the man I was ordering from that I was ordering for someone else also (but it was one order). I ordered a combo and then 10 piece wings. He said it would be 12 minutes and so I went back to my store for a bit and went on a delivery 10 minutes later.

While I was on my delivery the food was ready and my coworker went to go pick up the food. Your employee looked at his reciept, looked inside one of the bags and handed it to him. When he got back to the store and opened the bag, inside was just a combo. He went back and told them that the ten piece (his food) was missing from the bag and your employee looked at him suspiciously and rudely asked him why he didn't bring back the whole bag and reciept.

My coworker went back to our store and got both the bag and reciept and walked back to your store where he stood there for several minutes while your employees flat out ignored him. There were only 2 other customers in the store that had already been served and were eating, it was not busy by any meaning of the word.

When someone noticed he had been gone from our store a while they went over to your store and they asked what the problem was. Your employee began to argue about giving them the food. When our area manager who was visiting that day noticed both employees had been gone for a while he went over to your store where it was finally discovered that the original bag that my coworker had been given wasn't even my combo. It was someone elses entirely.

Your employee FINALLY gave him the right order and I pulled up from my delivery a minute later. I was on my delivery for 25 minutes. THAT is how long it took for all of this to get straightened out, and not once were any of your employees apologetic. They were nothing but rude and combative. I do not understand why and neither does anyone who was there.

Later as this story was being retold to our evening employees, it turns out that this is regular behavior from your staff, even the general manager*. I had never ordered there before, and I really wish I had known how they treated their customers before I did.

Your staff made alot of people very angry, even people who hadn't ordered food. That's olympic quality bad customer service."

What makes me sad is that their wings aren't even good. Ours are bigger and have more meat and I could have had them for free. But their fries and blue cheese dip was fucking awesome and the fact that I can't go over there and order them makes me want to cry.

*A little incident my GM/BFF told me: One day their GM ordered food from us and when she came to pick it up acted like was shocked she had to pay for it even though she had never given my GM free food in all the times she had ordered. She said she'd be right back with the money and then had SOMEONE ELSE call and "cancel" the order. THAT is wasting our time and food. She should know better.
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